• +1-704-276-1556
  • westlincolnveterinaryhospital@yahoo.com

FAQs

Dr. Mitchem with the staff of West Lincoln Veterinary Hospital.

Do I need an appointment?

Appointments are always appreciated as it allows us to give you and your pet the attention you need in the most timely fashion.  However, we also understand that emergencies, illness, injury, or other foreseen circumstances make this difficult.  In such cases, please be certain that we will make every effort to  work  around your schedule.

 

How much will my pet’s visit cost?

We are glad to provide you an estimate prior to your visit as best as we can for many of our routine services, such as exams, vaccinations,  spay and neuters or any of our retail items.

For more extensive services involving illness or injury, it is often necessary for us to physically examine your pet before we are able to accurately estimate the total cost.  A written treatment plan and the associated cost can be provided once  we  have accessed your pets problems.   At that time you would be able to approve any treatment choices before they are provided.

 

What are treatment choices?

We believe that in order to provide the best medicine  for you and your pet, is to be able to establish an accurate diagnosis.   Once that is established, we will provide you with the most appropriate medical or referral  options available.  We understand that not every choice is feasible for every client.  Together we can search and decide what will be the best options or solutions for you and your pet.

How are second opinions handled at your practice?

Our practice understands that serious injury or chronic illnesses of your pet can be frightening and frustrating.  During these times you may want the reassurance of a second opinion.  We respect the fact that your previous veterinarian has made a good-faith effort to solve your pets problems and we will handle the situation confidentially.  After we gather a complete history and have conducted a thorough examination, one of the following outcomes will be possible.

  • We may confirm the diagnosis and determine that your pets current treatmen plan is appropriate and suggest that you return to your regular veterinarian
  • It may be apparent that the diagnosis is incomplete or that a different therapeutic approach is needed.
  • Some conditions require highly advanced diagnostics and care.  If we determine that the management of your pet’s condition exceeds our capabilities, we can arrange a referral  to a wide variety of regional specialists.

 

Do you offer a payment plan?

We accept cash or debit card, personal check, as well as Visa and Mastercard.  We are also pleased to be able to offer CareCredit , a line of credit that you can apply for through several ways. You can use the link on this website,  their website at www.carecredit.com , by calling toll free at 1-800-365-8295 or in person at our office.  This is a type of medical creditcard that can be used as many different types of medical offices , such a doctors, dentist and veterinarians.  It offers to you a plan that is interest free  for the first 6 months.  So your pet can receive the treatment that it needs and allows you to make monthly payments without paying any interest  at all, if paid in full within the first 6 months.   Normal interest will apply after the 6 month period.

What happens if I have an emergency?

A true  veterinary  emergency  can be heartbreaking and frightening experience for everyone.  We love pets too, so we understand how difficult it is when this happens.  Should you have a pet emergency to occur, we have two primary objectives.

First, we want you to be able to speak  with  a  veterinary  professional as quickly as possible. Secondly, we want your pet to receive that most appropriate care available.

If your emergency happens during regular business hours, if possible, call us so we can prepare for your arrival.  You may also come directly to our hospital. In either case we will give you and your pet priority attention.

After hours, you will receive our answering machine that will provide our business hours and the choice of two different emergency veterinary hospitals along with their contact information.  Both are critical care facilities open 24/7 and are fully staffed with Veterinarians and nurses ready to assist you with the immediate  attention as well as the overnight observation many conditions require.

In addition to receiving  this information, you are also able to leave a message for our staff to receive the next business day.

Do you Board?

We are pleased to offer boarding and limited grooming, such as baths, for dogs and cats belonging to our clients.  We also provide medical boarding  for animals with special needs requiring daily medications or injections.  Animals may be dropped off or picked up during regular office hours Monday thru Saturday at noon.   With our boarding space being limited, a reservation is needed and an appointment is necessary for all grooming services offered.

We Love Our Patients

We love our patients and your pets almost as much as you do. That's why we give extra special attention to them when they are in our care.